Privacy Policy

STRATUS SPEICALTY CAFE

Your privacy matters to us. This policy explains what information we collect, how we use it, and how we keep it safe.

Who We Are

Stratus SPEICALTY CAFE (Trading as Stratus Cafe) is an online specialty cafe registered in Ras Al Khaimah, UAE under Trade Licence No. 57901. We operate through https://www.stratuscafe.com/ and are committed to protecting your personal data.

Information We Collect

When you visit our website or place an order, we may collect the following:

Personal details: Your name, email address, phone number, and delivery address.

Payment information: Processed securely by Stripe. We do not store your card details on our servers.

Order history: Products you have purchased and your preferences.

Device & usage data: IP address, browser type, pages visited, and time spent on our site.

Communication data: Any messages or enquiries you send us.

How We Use Your Information

To process and fulfil your orders, including delivery and payment confirmation.

To send order confirmations, shipping updates, and customer support responses.

To improve our website, products, and overall customer experience.

To send marketing emails or promotions — only if you have opted in to receive them.

To comply with legal and regulatory requirements in the UAE.

Our website uses cookies to improve your browsing experience. Cookies allow us to:

Remember items in your shopping cart.

Understand how visitors use our website (analytics).

Serve relevant content and promotions.

You can disable cookies through your browser settings, though this may affect certain functionality.

Payment Security & Stripe

All transactions on https://www.stratuscafe.com/ are processed by Stripe, a globally trusted payment gateway. Payments are protected by SSL/TLS encryption. Stratus SPEICALTY CAFE does not store, access, or process your full card details. Stripe's privacy policy is available at stripe.com/privacy.

Sharing Your Information

We do not sell, trade, or rent your personal information. We may share limited data with:

Stripe: To process your payment securely.

Courier & logistics partners: To deliver your order to the correct address.

Shopify: Our e-commerce platform provider, for operating our online store.

These third parties are contractually obligated to use your data only for the purposes described and to protect it accordingly.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable UAE law.

Your Rights

Request access to the personal data we hold about you.

Ask us to correct any inaccurate information.

Request the deletion of your personal data, where applicable.

Opt out of marketing emails at any time via the 'Unsubscribe' link in any email we send.

To exercise any of these rights, contact us at Stratus.ae@gmail.com.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies separately.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page. Continued use of our website after changes are published constitutes acceptance of the updated policy.

Legal Name

Stratus SPEICALTY CAFE

Trade Licence

57901

Stratus.ae@gmail.com

Phone

+971563556718

Address

Unit 8, Al Ittihad Street, Alrafaea, Ras Al Khaimah, UAE

Stratus SPEICALTY CAFE

Trading as Stratus Cafe • Trade Licence No. 57901

Unit 8, Al Ittihad Street, Alrafaea, Ras Al Khaimah, UAE

Stratus.ae@gmail.com • +971563556718 • https://www.stratuscafe.com/